antispamsniper.com Forum Index antispamsniper.com
The reliable anti-spam protection
 
 FAQFAQ   SearchSearch     ProfileProfile   Log inLog in   RegisterRegister 

3.3.5.3 hangs TB 10.3.2 64Bit

 
Post new topic   Reply to topic    antispamsniper.com Forum Index -> AntispamSniper for TheBat!
View previous topic :: View next topic  
Author Message
nelem



Joined: 09 Nov 2022
Posts: 6

PostPosted: Wed Nov 09, 2022 12:05 pm    Post subject: 3.3.5.3 hangs TB 10.3.2 64Bit Reply with quote

After re-installing AS, just touching the Config button hangs TB.

Prior to that, I upgraded TB and noticed I wasn't getting IMAP email for a few days. The connections would simply hang. Renaming AntispamSniper.tbp allowed the email to work again.

Thanks
Back to top
View user's profile Send private message
vetaltm
Author


Joined: 05 Feb 2006
Posts: 739

PostPosted: Wed Nov 09, 2022 1:44 pm    Post subject: Reply with quote

The issue cannot be reproduced. Make sure that you are using AntispamSniper version 3.3.5.3, i.e. the plug-in file antispamsniper.tbp is used from correct folder. If nothing helps, apparently there is a conflict with antivirus or similar software. It is necessary to check the antivirus logs and apply the required changes, for example add TheBat and AntispamSniper folders to exceptions.
Back to top
View user's profile Send private message Send e-mail
nelem



Joined: 09 Nov 2022
Posts: 6

PostPosted: Wed Nov 09, 2022 9:20 pm    Post subject: Reply with quote

I have checked the correct AS folder and version 3.3.5.3_x64 Disabled the Kaspersky firewall and email virus scanner (that I didn't know was on). Kaspersky Anti-Spam was off.

TB still hangs when I touch AS config or via TB anti-spam setting. However, AS log shows when clicked before config buttons.
Back to top
View user's profile Send private message
vetaltm
Author


Joined: 05 Feb 2006
Posts: 739

PostPosted: Wed Nov 09, 2022 9:38 pm    Post subject: Reply with quote

Try to close TheBat and rename the plug-in configuration folder. The path is specified on Options tab in plug-in settings. By default it is a subfolder AntispamSniper inside TheBat mail directory. If it helps, apparently the configuration files are broken.
Back to top
View user's profile Send private message Send e-mail
nelem



Joined: 09 Nov 2022
Posts: 6

PostPosted: Wed Nov 09, 2022 10:28 pm    Post subject: Reply with quote

Thanks. I am back up and running now.

Can I copy the databases back one by one to get my config back?
Back to top
View user's profile Send private message
vetaltm
Author


Joined: 05 Feb 2006
Posts: 739

PostPosted: Wed Nov 09, 2022 10:34 pm    Post subject: Reply with quote

Yes. The plug-in stores all settings as files in the configuration folder.
Back to top
View user's profile Send private message Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    antispamsniper.com Forum Index -> AntispamSniper for TheBat! All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group